Terms & Conditions

1. About BrandUp and these terms

These terms govern access to and use of BrandUp, a social content creation and publishing service operated by HIVEMYNDS LLP. By using BrandUp, you agree to these terms. If you act for a business, you confirm that you have authority to bind that business.

Contact us at support@hivemynds.com if you have questions. Any separate written agreement with us takes precedence where it expressly addresses the same subject.

2. Eligibility and account responsibility

You must be at least 18 and authorized to use the business materials and social accounts you connect. Provide accurate account information, protect your sign-in credentials, and promptly tell us about suspected unauthorized access. You are responsible for activity by users you authorize in your workspace.

Only connect accounts you own or have permission to manage. Do not share passwords or tokens with support, impersonate others, or attempt to bypass workspace or account access controls.

3. The service and its availability

BrandUp provides AI-assisted content preparation, review, organization, and publishing functions. Features, connected platforms, supported formats, and availability may change, particularly during testing or early access. A demo shows the current supported workflow.

We aim to maintain a useful and reliable service, but cannot guarantee uninterrupted access, exact publishing times, delivery on third-party platforms, or any particular marketing result. Platform outages, permission changes, moderation, rate limits, and revoked or expired credentials can affect publishing.

4. Your content and AI output

You retain rights you have in the materials you provide. You grant us the limited rights needed to host, process, adapt, display, and transmit those materials to provide the service, including sending relevant inputs to the providers used for your requested features.

You must have the necessary permissions for uploaded text, images, logos, personal information, and other materials. You are responsible for reviewing generated content and confirming its accuracy, originality, rights, and suitability before approval or publication.

AI output may be inaccurate, incomplete, or similar to content generated for others. We do not guarantee exclusive rights in generated content. Check facts and claims, obtain necessary permissions, and apply any advertising disclosures required for your use.

5. Approval and connected accounts

Connecting an account authorizes BrandUp to perform the actions covered by the permissions you grant. When you approve and publish or schedule content, you authorize the corresponding submission to the selected destination. You must follow that platform’s terms, advertising rules, and community policies.

Review destinations and schedules carefully. Disconnecting an account or deleting a draft does not remove posts already published, and a submission already in progress may still complete. Use the social platform’s own controls for changes to published posts where BrandUp does not support them.

6. Acceptable use

• Do not use BrandUp for unlawful activity, fraud, spam, harassment, misleading impersonation, or content that infringes another person’s rights.
• Do not submit credentials, patient records, or unnecessary sensitive personal information as content inputs.
• Do not interfere with security, scrape private information without authorization, reverse engineer protected parts of the service where prohibited by law, or circumvent usage and platform limits.
• Follow applicable privacy, intellectual property, advertising, consumer protection, and social platform requirements.

7. Fees, cancellation, and refunds

Any paid subscription, usage limits, billing frequency, taxes, renewal arrangements, and applicable cancellation or refund conditions will be disclosed and agreed before paid use begins. This product page does not display a price or create a paid subscription.

Contact support@hivemynds.com with billing or cancellation questions. Nothing in these terms removes refund rights or other protections that applicable law makes mandatory.

8. Privacy and third-party services

Our BrandUp Privacy Policy explains the information we collect and how to request access, correction, or deletion. You are responsible for ensuring that you have an appropriate basis to provide personal information to BrandUp.

Social platforms, AI providers, and other third-party services operate under their own terms and policies. We do not control their availability, decisions, or changes to their services.

9. Ownership of BrandUp

HIVEMYNDS LLP and its licensors retain rights in the BrandUp software, branding, documentation, and other service materials. Subject to these terms and any agreed plan, we give you a limited, non-exclusive right to use the service for your authorized business purposes. This does not transfer ownership of BrandUp to you.

10. Suspension and ending access

You can stop using BrandUp and contact us to close your account. We may restrict or suspend access when reasonably necessary to address a security risk, unlawful use, violation of these terms, non-payment of agreed fees, or a third-party platform requirement. Where practical and lawful, we will explain the issue and allow it to be resolved.

Closing an account stops future access but does not automatically remove content already published elsewhere. Information retention and deletion are handled as described in the Privacy Policy and applicable law.

11. Disclaimers and responsibility

To the extent permitted by applicable law, BrandUp is provided on an “as available” basis without guarantees about uninterrupted operation, error-free AI output, platform acceptance, or commercial results. You are responsible for decisions made using generated content and for the materials and posts you authorize.

To the extent permitted by law, we are not responsible for indirect or consequential losses, such as lost profits or opportunities, arising from service interruptions or use of generated content. Nothing excludes liability or consumer rights that cannot legally be excluded, including responsibility for fraud or other non-excludable obligations.

12. Applicable law, changes, and contact

These terms are governed by the applicable laws of India, subject to any mandatory protections that apply to you. Please contact us first so we can try to resolve a concern.

We may update these terms as BrandUp develops. We will communicate material changes as required by law and identify the updated version by its date. Questions about these terms can be sent to support@hivemynds.com.